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/Matt Lubaroff, Director of Client Services
Matt Lubaroff, Director of Client Services

About Matt Lubaroff, Director of Client Services

Matt joined ALPS in December of 2008 to direct our Sales, Marketing & Customer Service Departments. Prior to joining ALPS, Matt served as a Training Manager for DIRECTV, specializing in improving the customer experience and in leadership development. His focus at ALPS has been improving the processes and systems that impact our customers directly, as well as creating more value for our policyholders. Whether improving the online experience, changing how we communicate with our customers, or spearheading the development of our education services library, Matt has kept the focus on ALPS customer base. Matt has almost 15 years of leadership experience; having worked as Director of Customer Service Training for FTD.com, Training & Quality Manager for Charter Communications, Operations Manager for US Bank, and Competitive Programs Manager for Hewlett Packard. He has his Bachelor’s Degree from Northwestern University and his M.B.A. in Marketing and Finance from the University of Iowa. Matt and his wife moved to Missoula in 2006, where they have two children.

ALPS In Brief Podcast – Episode 8: Cyber Coverage 2.0

 There are two types of businesses - those that have been hacked and those that don't know they've been hacked. This may sound like hyperbole, but it's fairly accurate and many of those businesses are law firms. So you may ask yourself, how do I protect my law firm from a hack? Mark sits [...]

ALPS And SpeakWrite Partner To Serve Policyholders

SpeakWrite offers cloud-based transcription service to ALPS customers. ALPS, the nation's largest direct writer of lawyers' malpractice insurance, and SpeakWrite, a cloud-based transcription service, have partnered to extend SpeakWrite’s service to ALPS policyholders. With typists based across the US, SpeakWrite’s revolutionary legal transcription service is faster, easier to use, and more cost-effective than any other [...]

By | 2017-06-27T17:35:50+00:00 September 6th, 2016|ALPS In The News|0 Comments

Why A Voice Response System Should Be Human

IVR. Stands for Interactive Voice Response. They are designed to improve the customer experience, reduce costs and even drive sales. In fact, a quick Google search brought up the following results and sponsored ads: <Company X>'s IVR solutions, hosting, and platform will delight your callers. Customer Satisfaction = Revenue. Improve your IVR with our 14 points. Automate complex [...]