Matt joined ALPS in December of 2008 to direct our Sales, Marketing & Customer Service Departments. Prior to joining ALPS, Matt served as a Training Manager for DIRECTV, specializing in improving the customer experience and in leadership development. His focus at ALPS has been improving the processes and systems that impact our customers directly, as well as creating more value for our policyholders. Whether improving the online experience, changing how we communicate with our customers, or spearheading the development of our education services library, Matt has kept the focus on ALPS customer base. Matt has almost 15 years of leadership experience; having worked as Director of Customer Service Training for FTD.com, Training & Quality Manager for Charter Communications, Operations Manager for US Bank, and Competitive Programs Manager for Hewlett Packard. He has his Bachelor’s Degree from Northwestern University and his M.B.A. in Marketing and Finance from the University of Iowa. Matt and his wife moved to Missoula in 2006, where they have two children.